Comments on: Great Metrics Lie About Social Media

By: Scopus Media

Scopus Media — Fri, 20 Feb 2015 14:37:03 +0000

Great reminder to have good metrics and to understand them! If you are looking for more digital media content come visit us at Scopus-media.com

By: linda

linda — Thu, 24 Jul 2014 12:45:40 +0000

Hi,
Very interesting post…. thanks for sharing

By: Welcome Back, Weekly Roundups!

Welcome Back, Weekly Roundups! — Sat, 04 Jan 2014 23:37:22 +0000

[…] Social Media Metrics: Are they lying about your customer centricity? On the other hand, looking at response time to questions and complaints as a primary metric of social media success may be blowing up your #customerexperience… […]

By: Gircys

Gircys — Mon, 09 Dec 2013 23:04:06 +0000

Social Media Metrics: Are they lying about your customer centricity? http://t.co/ogTuUBCZwY

By: skipprichard1

skipprichard1 — Fri, 06 Dec 2013 21:04:41 +0000

Having a concrete example like this one to make your point makes this a terrific post! This was the bar at the beginning of social media, and you point out the reality that the bar is now higher.

By: schmarzo

schmarzo — Tue, 03 Dec 2013 06:15:18 +0000

Do your customer metrics measure what you think is important, or what your customers think is important? http://t.co/qSKVezQ5Mz @TheGrok

By: decisioncoach

decisioncoach — Sun, 01 Dec 2013 14:20:31 +0000

RT @TheGrok: 80% of executives think they delivered a superior experience to customers, only 8% of customers agree. http://t.co/dedd370yGk

By: jodilhbutts

jodilhbutts — Sat, 30 Nov 2013 15:42:27 +0000

RT @alicekorngold: MT @TheGrok: 80% of co. execs think they delivered a superior experience to customers, only 8% of customers agree http:/…

By: alicekorngold

alicekorngold — Sat, 30 Nov 2013 15:29:41 +0000

MT @TheGrok: 80% of co. execs think they delivered a superior experience to customers, only 8% of customers agree http://t.co/VTi0vU73LP

By: jorgealvarez

jorgealvarez — Fri, 29 Nov 2013 07:30:47 +0000

RT @TheGrok: 80% of company executives think they delivered a superior experience to customers, only 8% of customers agree. http://t.co/5wG…